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FAQ's
Frequently Asked Questions
Product FAQs
Yes, we only use soy wax in our soy candles, we do not colour or add chemicals to our wax as this will compromise the quality of a soy wax candle.
All our wicks are cotton and do not contain any lead.
No, we do not refill candle jars as we want to uphold the highest safety standards, we do hope that you re-purpose your jars for other uses around your home or office.
No, we do not sell diffuser refills, after six months+ your reeds will also need to be replaced, so we recommend purchasing a new complete diffuser pack.
Black residue may appear on the glass of your candle if the wick is not trimmed. Ensure the wick is always upright and trimmed to 5mm before use and each time you re-light your candle. The black residue can be removed easily with a wet cloth.
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Website, Order & Delivery FAQs
When an order has been placed, you will receive an ‘order confirmation’ to the email you have entered when completing your purchase or the email stored in your account profile. Be sure to check your junk inbox too, in case the email has been placed there. If you do not receive the order confirmation, please contact us here (mailto:loren.desirableglow@gmail.com?subject=Order Confirmation)and we will check that your order has gone through.
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Please refer to information regarding your order & delivery
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