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FAQ's

Frequently Asked Questions

  • Do you use soy wax in your candles?
    Yes, we only use soy wax in our soy candles, we do not colour or add chemicals to our wax as this will compromise the quality of a soy wax candle.
  • What kind of wicks do you use?
    All our wicks are cotton and do not contain any lead.
  • Do you refill candle jars?
    No, we do not refill candle jars as we want to uphold the highest safety standards, we do hope that you re-purpose your jars for other uses around your home or office.
  • Do you sell diffuser refills?
    No, we do not sell diffuser refills, after six months+ your reeds will also need to be replaced, so we recommend purchasing a new complete diffuser pack.
  • Why is there black residue on the inside of my candle jar?
    Black residue may appear on the glass of your candle if the wick is not trimmed. Ensure the wick is always upright and trimmed to 5mm before use and each time you re-light your candle. The black residue can be removed easily with a wet cloth.
  • Am I able to purchase gift vouchers online?
    Unfortunately, gift vouchers have not yet been finalised. Sign up to receive updates about this and plenty more.
  • Do you use soy wax in your candles?
    Yes, we only use soy wax in our soy candles, we do not colour or add chemicals to our wax as this will compromise the quality of a soy wax candle.
  • What kind of wicks do you use?
    All our wicks are cotton and do not contain any lead.
  • Do you refill candle jars?
    No, we do not refill candle jars as we want to uphold the highest safety standards, we do hope that you re-purpose your jars for other uses around your home or office.
  • Do you sell diffuser refills?
    No, we do not sell diffuser refills, after six months+ your reeds will also need to be replaced, so we recommend purchasing a new complete diffuser pack.
  • Why is there black residue on the inside of my candle jar?
    Black residue may appear on the glass of your candle if the wick is not trimmed. Ensure the wick is always upright and trimmed to 5mm before use and each time you re-light your candle. The black residue can be removed easily with a wet cloth.
  • Am I able to purchase gift vouchers online?
    Unfortunately, gift vouchers have not yet been finalised. Sign up to receive updates about this and plenty more.
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